Shipping Policy

At Maxitee, we aim to deliver your personalized products as efficiently as possible. Below are the details of our shipping process, costs, and policies.

Shipping Options

  • Standard Shipping: Available for all orders within the United States.
  • Shipping Zone: USA only (additional zones may be added in the future—stay tuned for updates).

Order Processing and Delivery Time

  • Order Cut-Off Time: Orders must be placed by 5:00 PM CST to be processed the same day.
  • Handling Time: 1-2 business days (Monday – Friday, excluding holidays).
  • Delivery Time: 7-10 business days (Monday – Friday, excluding holidays).
  • Total Estimated Time: 8-12 business days from order placement to delivery.
  • Carrier: We partner with trusted carriers like USPS and FedEx to ensure safe delivery.

Note: Delivery times are estimates and may vary due to factors like weather, carrier delays, or peak seasons.

Shipping Costs

  • Standard Shipping Fee: $6.95 for orders under $99.99.
  • Free Shipping: Available on orders of $99.99 or more (unless otherwise specified).

Tracking Your Order

Once your order ships, we’ll send you a confirmation email with a tracking number. Use this to monitor your package’s journey until it arrives at your doorstep.

Customs, Duties, and Taxes

Maxitee is not responsible for any customs fees, duties, or taxes applied to your order by your local authorities. These costs, if incurred, are the customer’s responsibility. We recommend contacting your local customs office for information on potential charges before ordering.

Damaged or Lost Items

We take care to ensure your order arrives in perfect condition. However, if your item is damaged or lost during transit:

  • Contact Us: Email us at [email protected] within 7 days of delivery (or expected delivery date for lost items).
  • Resolution: Include photos of the damage (if applicable), and we’ll work quickly to replace or refund your order as needed.

Cancellations

  • Cancellation Window: Requests must be made within 12 hours of placing your order.
  • How to Cancel: Email us at [email protected] with your order number, and we’ll process your request if production hasn’t started.

Contact Information

For shipping inquiries or assistance, reach out to us:

  • Phone: +1 (979) 279-8357
    Monday – Friday, 9:00 AM – 5:00 PM CST
  • Email: [email protected]
  • Address: 3265 Greathouse Rd, Waxahachie, TX 75167, United States