Refund and Returns Policy

At Maxitee, your satisfaction is our priority. We offer a 30-day money-back guarantee for eligible purchases from https://maxitee.shop. Below are the details of our refund and return process.

Eligibility for Returns

  • Return Window: You may return items within 30 days of delivery.
  • Condition: Items must be unused, unworn, unwashed, and in their original condition with packaging and tags intact.
  • Proof of Purchase: A receipt or order confirmation is required to process your return.
  • Eligible Country: Returns are accepted from the United States only.

Returns Process

  • Accepted Returns: We accept returns for defective products (e.g., damaged, faulty) and non-defective products (e.g., change of mind).
  • Method: Returns must be sent back by mail.
  • Return Labels:
    • Defective Products: We provide a free, downloadable, and printable return label.
    • Non-Defective Products: A return label is included in your original shipment at no additional cost.
  • Steps:
  1. Email us at [email protected] with your order number and reason for return.
  2. Once approved, use the provided return label to ship the item back.
  3. Package the item securely and send it to the address provided.
  • Restocking Fees: We do not charge restocking fees.

Refunds

  • Processing Time: Refunds are processed within 5-8 business days of receiving your return, provided it meets our conditions.
  • Refund Method: Refunds are issued to your original payment method (via PayPal). Original shipping costs are non-refundable unless the return is due to our error (e.g., defective item).
  • Late or Missing Refunds: If you haven’t received your refund, check with your bank or PayPal, then contact us at [email protected].

Exchanges

  • Policy: We do not offer exchanges. For a different size or item, please return the original product and place a new order.

Defective or Damaged Items

  • Eligible Issues: Faulty items (e.g., unraveled seams, holes present upon delivery), items wrongly described, or different from what was ordered.
  • Resolution: We will replace defective items with an identical product (same size and design) or issue a full refund, including a prepaid return label.
  • Contact: Report issues within 7 days of delivery to [email protected] with photos of the defect.

Important Notes

  • Made-to-Order Products: All items are custom-made via print-on-demand and are non-returnable unless defective.
  • Shipping Address: We ship to the address provided at checkout. Verify accuracy, as we cannot modify addresses or refund orders after shipping. Incorrect address returns may incur reshipping costs.
  • Delivery Time: Delivery times vary by location and are estimates only. We cannot guarantee specific delivery dates.
  • Return Shipping Costs: Return shipping is free for all eligible returns. However, if a refund is issued, original shipping costs are not included unless the return is due to our error.

Contact Information

For assistance with refunds or returns, reach out to us:

  • Phone: +1 (979) 279-8357
    Monday – Friday, 9:00 AM – 5:00 PM CST
  • Email: [email protected]
  • Address: 3265 Greathouse Rd, Waxahachie, TX 75167, United States